The Hospitality Playbook

Stories, Strategy, and the Future of Hospitality

Five voices. One mission.

Welcome to The Hospitality Playbook – a podcast where experience meets passion.

Hosted by the executive team at LIV Hospitality in Rapid City, South Dakota, each episode brings real, unfiltered conversations on the trends, challenges, and opportunities shaping hospitality today.

We didn’t build this podcast around theory, we built it around experience. Around what works. Around what lasts. Around the realities of operating in high-demand, high-expectation environments.

Rooted in the Black Hills, our perspective is simple: hospitality is built on people, place, and long-term stewardship.

Whether you’re a seasoned professional or just getting started, this is a place to connect, create, and care for the industry we’re all part of.

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Why this Podcast Exists

We believe the best ideas in hospitality don’t come from theory, they come from experience.
Across multiple properties, teams, and Guest expectations, we’ve seen what works, what doesn’t, and what truly drives a meaningful Guest experience.
This podcast is a way to share that perspective – with transparency, with accountability, and with a commitment to making the industry stronger.