Meet the Team!

Liv Hospitality is powered by extraordinary leadership with an innovative mindset and service-focused approach. We like to work hard, but we like to think we are a pretty fun group, too!

Caleb Arceneaux Still

Caleb

Position: Chief Executive Officer
Phone: 605-341-0500
Email: [email protected]

The Decider

Caleb Arceneaux joined Liv Hospitality in May 2008 and subsequently held various roles within the company including General Manager, Director of Food and Beverage and Casino Operations and was ultimately named Chief Executive Officer in 2011. Mr. Arceneaux’s strengths lie in his 20 years of hospitality and leadership experience in hotel, casino, and food and beverage operations. His hotel management experience originates in the Pacific Northwest where he worked within several full-service resorts, gaming operations and limited-service hotels, uniquely qualifying him to lead the Liv Hospitality portfolio of properties. Mr. Arceneaux has extensive experience in casino player reinvestment strategies, direct marketing efforts, digital marketing and operational platforms, various promotional programs, operational efficiencies, internal controls, and maximizing ROI with various CRM management systems. Mr. Arceneaux has in-depth experience in both commercial and Native American casino jurisdictions.

Mr. Arceneaux’s food and beverage experience originates in conference services and has developed into a solid background that consists of new construction project management, franchised food and beverage operations, menu development, cost control, and operational efficiencies. In addition to leading the Liv team, Mr. Arceneaux serves on the Hotel Business Improvement District Board of Directors for Box Elder, the Visitor Industry Alliance Board, the South Dakota State Tourism Advisory Board, the Regional Health Home+ Advisory Board, the South Dakota State Workforce Advisory Council, as well as serving as the President of the Deadwood Gaming Association.  He has been active in successfully lobbying for visitor and travel industry legislative initiatives during his tenure as CEO of Liv Hospitality. Mr. Arceneaux is also a shareholder in Atlantis, LLC; the company who owns WaTiki Waterpark and the associated hotels and restaurants within the resort complex. He and his wife, Amy, enjoy spending time in the beautiful Black Hills of South Dakota with their 3 children.

Caleb

Chief Executive Officer
Kayti Ratigan Still

Kayti

Position: Chief Operations Officer
Phone: 605-341-0500
Email: [email protected]

Voice of Reason

Kayti Ratigan joined Liv Hospitality in April 2011 and has nearly 17 years of experience in hotel and tourism business. She has extensive knowledge in working and managing timeshares, resorts, and hotels of all sizes. She started her career at a timeshare resort in Orlando, Florida, and quickly fell in love with the industry.

Her vast knowledge of hotel operations, revenue management, front desk training, and sales techniques has assisted in escalating her career. Ms. Ratigan currently serves as the Chief Operations Officer and is responsible for increasing Liv Hospitality’s top-line revenues, maximizing profits, managing expenses, talent recruitment and mentoring property level leaders.  In her free time, Ms. Ratigan enjoys being outdoors with her husband, Chad, and their 3 children.

Kayti

Chief Operations Officer
Ken Klug Still

Ken

Position: Chief Financial Officer
Phone: 605-341-0500
Email: [email protected]

Chief Bean Counter

Mr. Klug joined Liv Hospitality as its Chief Financial Officer in 2006 after spending a number of years working for the State of South Dakota Department of Revenue as a financial analyst and auditor with the South Dakota Commission on Gaming.  Ken is a Certified Public Accountant through the State of South Dakota and brings a wealth of experience and knowledge to his role with Liv Hospitality.

Mr. Klug’s responsibilities include oversight of all accounting processes for Liv Hospitality.  He is responsible for proper execution of the company’s accounting practices, maintenance of accurate financial records, and the timely preparation of financial reports. Mr. Klug holds a BS in Accounting from the University of South Dakota.  He enjoys spending time outdoors at his home in Spearfish, SD with his wife Jane and 2 children.

Ken

Chief Financial Officer
Lynzie Montague Still

Lynzie

Position: Chief Sales & Marketing Officer
Phone: 605-341-0500
Email: [email protected]

Director of Deals

Lynzie Montague joined Liv Hospitality as the Director of Sales & Marketing at the Hotel Alex Johnson in October 2016. Ms. Montague was then promoted to the General Manager of the Hotel Alex Johnson and began the oversight of what was an extensive 2-year renovation, while rapidly learning the operational side of hotel management.

She has since worked with numerous large brands such as Hilton, Marriott, Radisson, and Wyndham Hotels & Resorts. In her current role, she is responsible for all group sales efforts, talent acquisition, increasing market share growth, and developing strategic marketing initiatives across the entire Liv Hospitality portfolio.  In her free time, Ms. Montague enjoys spending time on Pactola Lake boating and wake surfing with her husband, Scott, and their 2 children.

Lynzie

Chief Sales & Marketing Officer
David Klynsma Still

David

Position: Chief Information Officer
Phone: 605-341-0500
Email: [email protected]

Robot Whisperer

David Klynsma has been with Liv Hospitality for over 10 years and currently serves as the Chief Information Officer. He began his career as a night auditor at Cadillac Jack’s Gaming Resort while attending Black Hills State University where he developed a love for information technology.

Mr. Klynsma soon became the new IT Manager for Cadillac Jack’s Gaming Resort and eventually moved to Rapid City to begin his role as the Chief Information Officer for Liv Hospitality. In his current role, he is responsible for the technological direction of the company to include, but not limited to, software, hardware, architecture and implementation strategies.  In his free time, Mr. Klynsma enjoys flying a high speed drone in various areas capturing captivating views with his wife, Hailey, and their 2 children.

David

Chief Information Officer

Britton

Position: Chief Revenue Officer
Phone: 605-341-0500
Email: [email protected]

Chief Rainmaker

Britton Siemonsma began her journey with Liv Hospitality in October 2012 after several years in the banking industry. Her first role at LIV was Assistant GM at Fairfield Inn & Suites Rapid City before joining the opening team at the SpringHill Suites in Deadwood. She has since held several roles with the company including General Manager and Director of Operations for the Deadwood market. During her time in Deadwood, she was involved in many large projects including a hotel and casino acquisition, the new hotel builds, and numerous renovations. Throughout her time with the company, she has expanded her knowledge in project management, hotel/casino operations, and revenue management. Currently, as the company’s Chief Revenue Officer, Britton oversees the Call Center and Revenue Management teams.

Britton attended Northern State University and holds a Bachelor of Arts in International Business and Economics. Traveling, usually to a beach location, is her favorite way to spend her free time. At home, she enjoys spending time with loved ones, DIY projects, and gardening.

Britton

Chief Revenue Officer

Clover

Position: Office Manager & Executive Assistant
Phone: 605-341-0500
Email: [email protected]

Director of First Impressions

Clover joined the Liv Hospitality team in June 2020 as the Office Manager and Executive Assistant to the company’s CEO, Caleb Arceneaux. With an extensive background in hospitality and the ability to multitask, she enjoys the various roles and responsibilities her unique position holds.

Clover is a foodie and wine lover, and spends her free time exploring South Dakota with her husband and three fur babies.

Clover

Office Manager & Executive Assistant
Heather Duggan Still

Heather

Position: Accounts Payable
Phone: 605-341-0500
Email: [email protected]

Penny Pincher

Heather began working for Liv Hospitality in April 2012 as the Night Auditor for the Hotel Alex Johnson. Over the years, she has worked under the flags of Choice, Marriott and Hilton in various front desk and administrative positions. In her current role, she is flexing her organizational muscle and pinching the pennies as the Accounts Payable Specialist for Liv Hospitality’s Rapid City properties.

When not in the office, she is the Owner/Artisan of Circle of Heather jewelry. On occasion, she is an avid reader and enjoys the fantastic hiking trails offered through the Black Hills.

Heather

Accounts Payable
Jeff Paulsen Still

Jeff

Position: Senior Staff Accountant
Phone: 605-341-0500
Email: [email protected]

Uncle Money Bags

Jeff Paulsen joined the Liv Hospitality team in March of 2006 as the Senior Staff Accountant. Born and raised in Rapid City, SD, Jeff studied accounting at the National American University. With his strong financial background, his primary responsibility is the daily accounting for Liv Hospitality, including preparing financial reports and cash management.

Outside of work, Jeff enjoys camping and fishing with his girls — his wife, Laurie, and dogs, Annie and Shelby. He also enjoys hunting and spending time outdoors.

Jeff

Senior Staff Accountant

Jessica

Position: Payroll Benefits Administrator
Phone: 605-341-0500
Email: [email protected]

Cheddar Getter

Jessica Ries joined Liv Hospitality in January 2021 as the Payroll & Benefits Administrator. Jessica earned an A.S. Degree in Paralegal Studies and brings over 15 years of support expertise.

In addition to being a “Cheddar Getter” on the Liv Team, Jessica, along with her family, has been volunteering at various food banks, missions, and homeless shelters for over a decade. Jessica also currently serves on the Board of Directors for the Breadroot Natural Foods Co-op where she continues her mission to lead our community to be better fed & healthier. Outside of work, Jessica & her husband Joshua, their three sons, and three fur children can be found galivanting around the beautiful Black Hills, making jewelry together, or participating in fierce air hockey tournaments in their basement.

Jessica

Payroll Benefits Administrator

Kristi

Position: Revenue Manager
Phone: 605-341-0500
Email: [email protected]

Magic Money Maker

Kristi began her journey with Liv Hospitality in April 2009 in Deadwood as a night auditor for Cadillac Jack’s Gaming Resort. She arrived with a background in restaurant management and call center experience, so the hospitality industry was a brand-new adventure. While pursuing the components of operations and revenue, Kristi got married, had a child, and worked her way up to becoming the Hotel General Manager. Mrs. Stuart would later transfer that role to the Fairfield Inn & Suites while the Residence Inn was under construction, before launching her dream project of building a centralized reservation center.

Currently, Kristi is the Revenue Manager for Liv’s Rapid City properties, while maintaining oversight of the Reservation Center. Integrating work into everyday life has been the largest key to her success. Every day life is spent primarily with her husband Scott and two boys. Swimming, hiking, church, concerts, and annual trips to sunny southern California are a must. “Can you watch rates poolside or from the top of Black Elk Peak? Sure can!”

Kristi

Revenue Manager
Melissa James

Melissa

Position: Revenue Manager
Phone: 605-341-0500
Email: [email protected]

RevPAR Driver

Melissa joined Liv Hospitality in February 2012 as the Director of Sales for WaTiki Indoor Waterpark Resort. Throughout the years, Mrs. James has held numerous roles within Liv Hospitality, including Group Sales, Food & Beverage, Operations, and Revenue Management.

As the Revenue Manager, her current role is to assist in growing top-line revenue for Country Inn & Suites and Liv’s five Hilton properties: DoubleTree, Hotel Alex Johnson – A Curio Collection, TRU, Home2 Suites, and Hampton Inn Deadwood at Tin Lizzie Gaming Resort. Mrs. James has a wealth of knowledge in Property Management Systems ranging from Hilton, Marriott, Wyndham, and Radisson systems. Using this knowledge, she is responsible for each hotel’s inventory management, pricing, revenue forecasting, and tracks the appropriate KPIs to aid in making sure the right strategy is in place for each hotel.

Mrs. James graduated with a Bachelor of Arts degree from the University of South Dakota. She enjoys spending time in the Black Hills with her husband and four children.

Melissa

Revenue Manager

Jessie Eckles Still

Jessie

Position: Digital Strategist
Phone: 605-341-0500
Email: [email protected]

Digital Guru

Jessie began her career with Liv Hospitality as the Digital Marketer in May 2019. Within her first year, she was promoted to her current role as the Digital Strategist. She earned a Bachelors in both Corporate Communications and Graphic Design from Black Hills State University. While pursuing her Bachelor’s degree, Jessie gained experience working in the marketing department and participating in both the Public Relations Club and Swarm Advertising Solutions Club at Black Hills State University. It is through her education, experience, and involvement at the University that Jessie discovered her passion for all things digital marketing. Outside of the office, Jessie is active outdoors and enjoys spending time with her husband and daughter.

Jessie

Digital Strategist

Morgan

Position: Digital Director
Phone: 605-341-0500
Email: [email protected]

Digital Mastermind

Morgan Arthur is the Digital Director at Liv Hospitality and is our Digital Mastermind. She joined the team in May 2019 after moving back to the Black Hills. Morgan recently completed her Master’s in Sport Management from the University of South Dakota (#GoYotes!) and has a Bachelor’s in Sport Management from Bemidji State University (#RollDamBeavs!).

When pursuing her degrees, Morgan was able to work for the sport marketing departments at both Bemidji State and the University of South Dakota, which allowed her to find her true passion and enjoyment for marketing. Outside of work, Morgan enjoys spending time with her family, dogs, watching hockey, and being outdoors.

Morgan

Digital Director

Josie

Position: Digital Marketer
Phone: 605-341-0500
Email: [email protected]

Webcasso

Josie is Liv Hospitality’s Social Media Specialist and our #SocialSensei. She joined the team in September, 2021. Josie recently completed her Master’s in Liberal Arts English and has a Bachelor’s of Liberal Arts English with a minor in Film Studies from the University of Northern Colorado (#skobears).

When pursing her degrees, Josie had the ability to work as a Media Manager for Kinzley Photography LLC, a Teaching Assistant, and Graduate Assistant. Working for Kinzley Photography LLC allowed Josie to hone her social media management skills. As a Teaching Assistant at the University of Northern Colorado, she fully taught four sections of entry level English courses. As a Graduate Assistant, she worked in the university’s writing center as a tutor and a mentor to newly integrated tutors. These opportunities, and more, allowed Josie to pursue media marketing as a profession and to return to her hometown in the Black Hills.

When she is not working, Josie enjoys spending time with her family, her fiancé, their dogs, hiking, and attending yoga classes.

Josie

Digital Marketer

Maggie

Position: Graphic Designer
Phone: 605-341-0500
Email: [email protected]

Creator of Pretty Things

Maggie began her journey with Liv Hospitality in March 2021 as a Graphic Designer. She grew up in Rapid City but ventured off to Oklahoma to get a bachelor’s degree in Media Design & Strategy from Oklahoma Wesleyan University. The Hills called her name when she decided to join the Liv Team & make all things pretty.

In her off-time, Maggie has an old soul & enjoys reading, knitting, puzzles, watching the news, and hanging out with her cat, Pepper. Maggie also has some hobbies that keep her young like powerlifting, CrossFit, videogames, and trying to keep up with the latest TikTok trends.

Maggie

Graphic Designer

Shareece

Position: Social Media Specialist
Phone: 605-341-0500
Email: [email protected]

Mythological Digital Hybrid

Shareece joined the Liv team in November 2021 as the Digital Media Specialist, a hybrid position between social media management and graphic design for the Liv Creative Team. Shareece has over 20 years of marketing, graphic design and social media management experience. She’s earned a Bachelor’s Degree in Public Relations, an Associate’s Degree in Tourism & Hospitality Management and a Graphic Design Certificate from Black Hills State University. She also received a certificate in Business Excellence through the Disney Institute.

Outside the professional industry, Shareece has become a self-made professional geek that not only founded but built the local geek community including running many events such as SoDak Con, the Black Hills Renaissance Festival, charity cosplay group Bunny’s Heroes and the blockbuster LARP company Felbis Productions. She is a masterclass cosplayer nationally and has had many of her cosplay photographs featured internationally including by Stephen Amell himself. In addition to her active lifestyle, she is married to an amazing surly Viking and a mom of four teenagers.

Shareece

Social Media Specialist

Sara

Position: Graphic Designer
Phone: 605-341-0500
Email: [email protected]
Sara:

Cathcher of the Eye

Sara joined the Liv Hospitality team in March 2022 as a Graphic Designer. She has lived in the Black Hills from the age of 5 and is proud to call such a beautiful place home. With a degree from Black Hills State University in Graphic Design and Communications and a minor in Photography, she is an expert in all things “eye-catching”. Sara gained experience in the graphic design world while working at the Black Hills Pioneer newspaper, as well as freelance designing within her community.

After the workday is done, Sara enjoys relaxing with her dog, getting fresh air on hikes, photography, and drawing. She also is an avid video game player and loves to spend time with her friends and family.

Sara

Graphic Designer

Drew

Position: Project Manager
Phone: 605-341-0500
Email: [email protected]

Director of Calming Chaos

Drew was born and raised in Rapid City, SD. After high school, he attended Black Hills State University (BHSU). Soon after attending BHSU, he made a shift in plans and attended Mitchell Tech to become a Power Lineman. Between 2008-2014, he worked in the energy/construction business and traveled and worked in various states. In 2014, he landed a job with Black Hills Energy. He then accepted a new role with Black Hills Energy in 2018 as a Construction Planner (Manager). After four years he sought a new adventure.

Prior to his college, and energy/construction days, Drew worked at Hotel Alex Johnson in high school as a Bellman for 4 years. His experiences led him back to his passion for hospitality with LIV Hospitality. He enjoys the constant flow of projects and enjoys seeing a remodel from start to finish. Fun fact about Drew: he is also a business owner in property rentals as well as a limousine company. He is currently flipping houses and doing his own self-construction on my properties.

Drew is soon to be married family man with 3 kiddos! They love to adventure and travel.

Drew

Project Manager

Paige

Position: Interior Designer
Phone: 757-220-1300
Email: [email protected]
Paige:

Interior Designer

Paige Bond is an innovative Senior Interior Designer with 18 years of experience in hospitality interior design. She officially joined Liv Hospitality in January 2022 after working for Liv’s go to interior design firm, Dear Mitchell Digges Design, Inc. Since 2007 Paige has been an integral part of the Liv team, working on various projects including design lead for the Hotel Alex Johnson, Cadillac Jack’s Gaming Resort and SpringHill Suites, to name a few. Paige has utilized her creativity and artistic talents to develop and execute numerous design concepts for hotels, restaurants and casinos throughout the United States. Projects include both new construction and renovation for boutique hotels, Navy Lodges and well-known brands such as IHG, Hilton, Marriott, Radisson, and Wyndham. She has extensive experience in designing custom and prototypical projects for renovation. Her expertise includes specification of interior finish & furniture selection, space planning, budget development, project management and vendor to contractor coordination.

Paige is certified by the National Council for Interior Design Qualification Board (NCIDQ). She received her Bachelor of Science degree in Interior Design from Virginia Polytechnic Institute and State University (Virginia Tech), a Council for Interior Design Accreditation (CIDA) accredited program. Paige works remotely through Liv’s Interior Design office in Williamsburg, VA.

In her free time, Paige is involved in various church activities; previously working as the Children and Youth Coordinator from 2016-to 2020 and serving as the church’s Vice Chair/Designer of the Capitol Improvement committee. She is currently involved in a women’s group that is focused on local mission projects that impact the community for Christ. Paige also enjoys spending time with her husband and two dogs in the Blueridge Mountains and Tidewater areas of Virginia.

Paige

Interior Designer

Kelli

Position: Interior Designer
Phone: 757-220-1300
Email: [email protected]
Kelli:

Interior Designer

Kelli Mitchell-Digges joined Liv Hospitality in Jan of 2022, bringing a 31 year career of designing hospitality interiors on an international level. Kelli received her Bachelor of Science degree in Interior Design from Virginia Polytechnic Institute & State University (Virginia Tech); which is a CIDA accredited program. She began her design career working with Hugh W. Dear & Associates, Inc., in 1991. At that time, the firm was ranked 55 in Interior Design Magazine’s top 100 Hospitality Giants. She later became Director of Design and eventually, Vice President, and led the firm to consistently rank nationally in the top 20 Hospitality Giants. Kelli has worked with Historic & Boutique Hotels, which have been given “Certificate of Recognition for Architectural Preservation and Restoration” and listed in the top 20 hotels and resorts in the United States Zagat; the World’s Best 500 hotels; Top 50 US Resorts, and Virginia’s # 1 Resort by Travel + Leisure Magazine.

In 2002, Kelli founded Dear Mitchell Digges Design, Inc., located in Williamsburg, Virginia. She enjoys the challenge each project brings, from researching local flavor, addressing aesthetic & architectural themes to carefully create interior spaces that are serviceable and stand out in the marketplace. From conceptual design, through specification and purchasing, to installation & delivery, she strives to give the client a product that delivers a great return on their investment. Liv Hospitality was a top client for the last 14 years, which lead to a seamless transition in joining the Liv team.

Kelli has served on the board of Greater Williamsburg Outreach Mission working with the homeless population; as a women’s ministry leader and on the building committee in her church. Currently she volunteers with Promiseland’s Storehouse foodbank and is an Officer of Elections in her city. Her greatest pet peeve is to be called a decorator instead of interior designer. In her free time she enjoys spending time with her husband and watching her two sons play soccer and lacrosse.

Kelli

Interior Designer