Property Management

Poised for Growth

With over 25 years of experience, Liv Hospitality has developed an extensive array of property management and development services. Our managed portfolio currently supports hotels, restaurants, bars, casinos and resort properties in western South Dakota. Looking to the future, we’re positioned to not only expand our current properties, but also add more hospitality projects to our portfolio.

At the core of our success is our diverse set of hospitality management services. We’re a leader in the industry for top-to-bottom operational reviews and full-service management contracts. From start to finish, the Liv team has all of the necessary capabilities to facilitate the financial, technical and material aspects of the project.

Our Full Range of Services:

Revenue Management Effectiveness

A critical financial service, revenue management effectiveness involves a thorough analysis and review of revenue management practices in comparison with state-of-the-art techniques, practices and ownership expectations. We analyze market demand, historical trends, and citywide and destination-wide trends—as well as competitive pricing—in order to predict and maximize revenue potential. We measure success by growing market share year-over-year and exceeding RevPAR goals. We are well versed in the key processes for all major brands and optimize usage to maximize profit.

Our processes and philosophies are both consistent and flexible, meeting the needs of this dynamic aspect of our business and yours. Our revenue management programs focus on maximizing properties’ yield in rooms, food and beverage, and ancillary revenue departments. We focus on programs that help individual hotels maximize their real revenue opportunities in meaningful, adaptable and profitable ways.

Compensation Review

In accordance with ownership expectations, we will review current compensation for designated employees, survey national, regional and local trends, and make recommendations for realignment to optimize team performance, including devising incentive-based compensation to drive key results.

Reservations Effectiveness

From phone sales to website conversions, hotels need to have cost-effective processes for obtaining reservations. We provide training, coaching and monitoring for a property’s direct reservations sales efforts.

Interior Design, Renovations, Refurbishing

Whether it’s a brand new building or an existing establishment, Liv Hospitality will have an experienced team of senior management, contractors, designers and maintenance departments to oversee all construction, renovation and remodeling projects. From conceptualization to execution, we can accommodate anything from simple to complex projects.

Management Company / Franchisor Performance Review

Liv Hospitality provides an independent, third party, objective analysis of a management company or franchisor’s performance relative to ownership expectations and management company or franchisor’s obligations and assurances.

Feasibility Studies and Market Analyses

As hospitality consultants, we will prepare reports based on feasibility studies and market analyses for new developments, property conversions and expansions.

Coaching and Mentoring

We augment existing management in deriving peak performance from key individuals. Our team guides its portfolio of hotels to make the most of their manpower with specialized productivity management tools. By coordinating the property sales and service forecasts with its manpower needs, we target hours per occupied room, hours per cover and dollars per server to create the most efficient use of the operation’s most precious resource.

Reservations Effectiveness

From phone sales to website conversions, hotels need to have cost-effective processes for obtaining reservations. We provide training, coaching and monitoring for a property’s direct reservations sales efforts.

Website Development and E-commerce

Liv Hospitality offers e-commerce and digital marketing services to develop and refine independent hotel websites, enhance search engine optimization, adjust or create pay-per-click strategies, as well as monitor and evaluate the results. Web and e-commerce services may include:

  • Custom and Brand Website Design & Development
  • Website Search Engine Optimization (SEO)
  • Search Engine Marketing (SEM) through Pay-Per-Click Advertising
  • Strategic Partnership Marketing
  • Email Marketing
  • Social Networking
  • Blogging

Recruiting Services

We will create a comprehensive profile for selecting ideal candidates in key hotel and restaurant management or service positions and use multi-faceted recruiting approaches to fill those positions. We’ll complete and record extensive interviews and perform background checks for client’s review, make hiring recommendations and facilitate offers for positions.

Training

Liv works with hotel operators and our associates to develop and implement one-time or ongoing training programs designed to drive results in critical operational areas. We believe in fostering positive working environments and supporting a culture of talented individuals.

Top to Bottom Property Operational Review

Our complete operational review involves a comprehensive analysis and report of a hotel’s performance relative to ownership expectations and prevailing market conditions, including on-premise inspections, observations, and evaluations of guest perspectives through utilizing a “secret shopper” approach. Our objective for these hospitality management studies is simple: maximize revenue and service while minimizing expenses. Our experienced team offers the full complement of hospitality and resort management services designed to maximize guest service and boost financial returns from day-to-day operations. The company’s systems monitor hotel-level performance and ensure detailed reporting from each revenue and cost center, focusing on such areas as revenue management, room yields utilization, labor and cash management, expense variances and many other metrics on a daily and weekly basis.

Food and Beverage Review

Liv will review your current concepts and develop new concepts as needed, review systems, staffing, menu, quality control, cost and expense management, and make recommendations for improvement. We make it possible for hotel food and beverage operations to be profitable again. In addition to the productivity management, the company also employs techniques to manage the property food and beverage costs. Our “food track” and “pour cost” program help to maintain costs and minimize waste and pilferage. Programs also assist hotel staff to design efficient yet trendy menus, control quality and maximize customer satisfaction.

Management Company / Franchisor Performance Review

Liv Hospitality provides an independent, third party, objective analysis of a management company or franchisor’s performance relative to ownership expectations and management company or franchisor’s obligations and assurances.

Feasibility Studies and Market Analyses

We will prepare reports based on feasibility studies and market analyses for new developments, property conversions, and expansions.

Full Service Management Contracts and Interim Management

Comprehensive management contracts on either a long-term or interim basis for limited-service to full-service properties.

Virtual Management

Provide offsite management of certain property operations, utilizing high-technology IT tools.

Sales and Marketing Effectiveness

Liv Hospitality will conduct a probing analysis of existing procedures and practices, identify key markets, emerging markets, penetration effectiveness, and include recommendations for optimizing sales and marketing efforts. For sales and marketing effectiveness, we focus on the following:

  • Achieving optimum balance between Direct vs. Indirect Channel Sales
  • Taking full advantage of the Internet, online distribution channels and e-Marketing
  • Utilizing our in-depth knowledge of local market conditions
  • Working closely with group business generators, meeting planners, wholesalers, incentive travel companies, corporate travel departments and franchise-sponsored marketing programs
  • Deploying effective marketing campaigns
  • Employing effective sales incentive programs
  • Establishing professional sales administrative processes
  • Developing effective approaches to prospecting, qualifying, selling and closing